FAQ

FREQUENTLY ASKED QUESTIONS

CBD & Cannabinoids Science

CBD is a non-psychoactive molecule found in the hemp plant. Its full name is cannabidiol. As one of the major cannabinoids in hemp, CBD has lots of unique properties which you can find more about here.

CBD is able to bind with receptors of the endocannabinoid system and vanilloid system, and it can even activate serotonin receptors. Its main course of action is through the endocannabinoid system, a complex system which regulates functions like mood, sleep, and appetite. Thanks to its effects on the endocannabinoid system (ECS), CBD has many benefits for both physical and mental health (read more about them here!)

Because CBD affects a whole bodily system (the endocannabinoid system), it has a very wide range of benefits for the whole body and even for the mind. Here are just a couple:

● CBD can relieve pain
● CBD can soothe anxiety
● CBD can help with inflammation and inflammatory conditions
● CBD can target seizures and muscle spasms
● CBD can relieve skin conditions like acne and psoriasis
● CBD can provide a mood boost
● CBD has neuroprotectant properties
You can read more about some additional benefits of CBD here.

Can CBD make you feel high?

No, CBD isn’t a psychoactive molecule. Unlike its close cousin THC, CBD won’t make you high or really affect your perception of reality in any way. In fact, CBD isn’t listed as a narcotic on any UN document.

Legal Questions

CBD is currently legal in most of Europe and North America. That being said, regulations change country by country, especially concerning the type of product that can be sold and the maximum amount of detectable THC that they can contain.

Find up to date information about the legal status of CBD in your own country here.

No, you never need a prescription to buy THC-free CBD products (such as the ones Renact sells)

Can Renact products be detected in a drug test?

No, drug tests do not look for CBD. If you ever have to take a drug test, our THC-free product will not cause any issues.

Questions About Renact​​

Are Renact products vegan?

Yes, Renact products are completely free from animal products.

At the moment, Renact doesn’t grow its own plants. We source the hemp we use in our products from organic, FDA-approved farms in the US and Italy.

In the future, we will be growing our own plants in Switzerland in order to cultivate our own strains using organic growing practices.

We offer two formulas: Sleep and Relief. Our Sleep formula is aimed at helping you fall asleep quicker. The Relief formula has been shown to reduce stress and boost mood.

Use and Dosage

The Renact CBD vape pen is made up of two parts: the cartridge and the battery.

To start using it, simply screw the cartridge onto the battery-make sure it’s locked in tightly.

Pressing the “Turn On” button 5 times will activate the device. As it starts heating up, a light will turn on—indicating the temperature of the device.

White light stands for a temperature of around 160°C.

Blue light stands for a temperature of around 165°C.

Red light stands for a temperature of around 200°C.

The first light to turn on will be white. To change temperature setting, simply press the “Turn On” button three times— (repeat the process) until the desired temperature is reached.

After choosing your desired temperature, you can start vaping! Simply press the “Turn On” button while inhaling from the tip of the cartridge. After each inhale, you can let go of the “Turn On” button.

At first, it might be a good idea to wait a few minutes between each inhale to see how the extract affects you.

When you’re ready to turn off the vape, simply press the “Turn On” button 5 times. A light will flash twice, letting you know the device is now off.

We recommend inhaling for 3-4 seconds and exhaling after 1 second. If you are used to smoking, you may naturally take longer and deeper inhales—but it’s all a matter of personal preference. The main thing is to inhale the vapor into your lungs: this is the only way for the cannabinoids to reach your bloodstream and affect the endocannabinoid system.

What is the right dosage for me?

The right dosage can vary greatly from one person to another. It depends on whether you are used to consuming cannabinoids or not, your age and body weight do also have an impact.

If you are new to inhaling phytocannabinoids, we advise you to start with a low dose (white LED mode), 2 or 3 puffs per session, 2 or 3 sessions a day, and so on for at least a week. Then, you can increase your intake depending on your choices, feelings and needs.

Vaping

Our vape pen is made out of medical-grade stainless steel, quartz pyrex glass, and electroplated material. It’s made in a facily that has received food processing GMP certifications, as well as:

● ROHS Certification
● ISO 9001
● ISO 13485
● FCC Certification
● FDA Title 21 CFR
● FDA CPG
● UL8139

No, the hardware vape pen we sell is reusable in order to limit waste. It’s fully rechargeable and lasts up to 300 charge cycles.

Can I recharge the vape pen battery?

Yes, our vape pen comes with a convenient USB charger. Simply connect the cable to the bottom of the vape pen battery and charge it up until full.

Ordering and Payments

Yes, we use the secure VIVA WALLET system as our payment provider. You can learn more about the safety of this system here.

We accept payment via VISA, Vivawallet and Mastercard.

What should I do if I didn't get an order confirmation?

If you didn’t receive an order confirmation, contact our sales and customer service desk at contact@renact.com, mentioning your name and order reference.

Shipping

We ship to every European country, although extra charges may apply for certain destinations. 

We also ship outside of Europe, but extra charges may apply.

Yes, you will be sent a tracking order after checkout. You can use it to track where your package is and when it will arrive.

What does the delivery package look like?

We send all of our products in a discreet bubble wrap envelope.

Returns and Cancellations

Once you’ve received a payment confirmation, it is no longer possible to cancel your order as it is already being processed. However, you will be able to return the products, within 14 days of getting them delivered. For more information, check out our General Sales Conditions.

Once you’ve received your purchase confirmation, you can no longer change your order. We start processing your order as soon as you have checked out—meaning we’re unable to process any changes at this stage.

What are the return conditions?

We accept returns within 14 days of purchase, although conditions apply. For more information, check out our General Sales Conditions.

Customer Account

To create an account, simply indicate your email address and create a password at checkout.

What should I do if I can't log into my account?

Please contact our customer service team contact@renact.com

No, you don´t need a customer account to place an order.

Contact

You can contact us via email contact@renact.com

How can I share my feedback?

You can share your feedback directly on our website by writing a review. Alternatively, you can also share feedback through our FacebookInstagram pages or Trustpilot.